The Port of Hirtshals, located in the northern part of Denmark, is a bustling maritime hub that serves both commercial and passenger traffic. It is one of Denmark's busiest ports, known for its strategic position on the North Sea, connecting Denmark to Norway, the UK, and Iceland.
The port is characterised by its large, modern harbour facilities, which accommodate ferries, cargo ships, and fishing vessels. The vibrant fishing industry is a key part of the port's operations, with a bustling fish market and processing plants. Additionally, the port is a critical gateway for freight transport, handling goods ranging from agricultural products to industrial machinery. With its well-equipped docks, advanced logistics infrastructure, and easy access to major shipping routes, Hirtshals plays a vital role in regional and international trade.

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Upon arrival at Hirtshals port, all passengers will check-in and embark in different areas depending on their operator. There will be signs indicating which entrance to use, all passengers travelling with Color Line will use the Color Line signs leading up to the relevant terminal. Vehicle check-in will be completed at the vehicle check-in lanes situated near the entrance of the port. They are well signposted and are conveniently located near the embarkment area for ease. Foot passengers will follow the same directions leading to the port where they will see the Color Line terminal building. Passengers without a car can check in on the second floor at the terminal building. Foor passengers will then be directed to the embarkment area of the terminal using direct walkways and bridges.
Modes of Transport: Foot passenger, Motorcycle, Bicycle, Standard Car, Van (passenger)

Upon arrival at Hirtshals port, all passengers will check-in and embark in different areas depending on their operator. There will be signs indicating which entrance to use, all passengers travelling with Fjord Line will use the Fjord Line signs leading up to the relevant terminal. There will be signposts indicating check-in areas for each type of passenger. Vehicle passengers will follow the Fjord Line check-in signs, and foot passengers will use the Fjord Line terminal signposts. Vehicle passengers will continue to use the vehicle check-in lanes located conveniently next to the embarkment area and opposite the terminal. Once check-in is complete, passengers will continue to use the lanes and will enter the area for embarkment. Foor passengers will use the terminal building to check-in. The Fjord Line terminal has passenger bridges and walkways for foot passengers to embark directly from the terminal building onto their sailing.
Modes of Transport: Foot passenger, Motorcycle, Van (passenger), Standard Car, Bicycle





We, or rather the entire group crossing at different times (approximately 25 people), feel that you should **clearly state in advance during the booking process that a mobile phone, even when not in use at all, can cost an exorbitant amount of money if you do not switch it off.** In our case, it amounts to approximately **€30 per person**, even though the phone was not used. So, with two people, you can easily end up spending at least **€60**, without being informed of this beforehand and without having done anything with it. I assume that you do not earn anything from this yourselves and that it is mainly the providers who eagerly collect this money. But that is precisely why we believe this needs to be communicated much more clearly in advance. **This is simply not fair to the customer.** Afterwards, I heard from friends who had the same experience and were with three people: **€90 in extra costs**, even though they had not used their phones either. They told us that apparently you can avoid this by putting your phone on airplane mode. That is a painfully large amount of money to simply lose for something you are unaware of and haven't done anything with. Especially since we made the evening/night crossing and were therefore anything but occupied with our mobile phones. Anyway, I am sharing this based on my experience as a former **SLS and Marketing Manager at DHL Express**: in my opinion, this is primarily a matter of **clear and honest communication with the customer**. If you know that a customer can lose €30 per person because of this without actually using their mobile phone, then as far as I am concerned, this should be **clearly stated before the booking**. We advocate for honesty and transparency, and actually expect the same from our service providers. Sincerely, Jos Derekx / Peeters Goedele
We wanted to get to the other side safely and comfortably. We succeeded. :-)
Smoothly!